[GROUP BUSINESS]

Tech Solutions

End-to-End Technology Solutions.

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Why Choose Data Direct
Group as a Partner for
Digital Transformation?

Our expertise spans diverse domains, ensuring that your technological needs are met with precision and excellence. Whether you are seeking guidance in business process automation, efficient document management, or leveraging the transformative power of AI, we are here to deliver effective solutions.

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Comprehensive portfolio of services.
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Cost-effective solutions.
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Scalable enterprise architecture.
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[Our Expertise]

What Do We Do?

Data Direct Group specializes in integrating the best of human expertise with the power of Artificial Intelligence to build a truly next-generation customer experience. We help our clients transition from outdated, siloed channels to a unified, AI-driven digital ecosystem, ensuring superior service quality and reduced operational costs.

The Foundation: AI-Powered Automation & Self-Service

We design, build, and deploy intelligent automation solutions that handle volume, increase efficiency, and provide instant 24/7 support.

[Our offerings]

Our Solutions

24/7 Monitoring & Support

Proactive management by our Network Operations Center (NOC) and Help Desk for maximum uptime and immediate issue resolution.

IT Infrastructure Management

Optimization of servers, networks, and data centers, including patch management and system health checks.

Device Management

Comprehensive management of end-user devices (laptops, mobiles) ensuring security, compliance, and optimal performance for remote and in-office teams.

pre-sale-aquisition

Cloud Migration & Deployment

Strategic planning and execution for migrating workloads to leading cloud platforms like AWS and Azure.

Cloud Cost Optimization

Continuous analysis to ensure efficient provisioning of resources, minimizing unnecessary cloud expenditure.

Data Backup & Disaster Recovery (DRaaS)

Implementation of robust, automated cloud-based solutions to ensure business continuity and rapid system restoration.

pre-sale-aquisition

Cybersecurity Managed Services

Continuous threat monitoring, detection, and response using Managed Detection and Response (MDR) and SIEM tools.

Vulnerability & Penetration Testing

Regular security assessments to identify and remediate weaknesses in your network and applications.

pre-sale-aquisition

[trusted by Brands]

Infrastructure/Partners

Zoom Logo

Zoom

Zoom Contact Center is an integrated, cloud-based omnichannel solution combining video, voice, chat, and SMS interactions in one unified platform. Built on Zoom’s reliable communications infrastructure, it helps organizations enhance customer engagement, empower agents with intuitive tools, and deliver seamless, personalized experiences across all customer touchpoints.

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Snowflake

Cloud data platform that enables secure data storage, sharing, and analytics. It separates compute from storage, allowing scalable performance and cost efficiency. Businesses use Snowflake to unify data across multiple sources and gain real-time insights for decision-making.

Opentext Logo

Opentext

Leader in enterprise information management solutions, providing tools for content services, data management, and digital transformation. It helps businesses securely manage and analyze unstructured data, enhance collaboration, and improve regulatory compliance across their digital ecosystems.

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Newgen

Digital transformation platform offering enterprise-grade solutions for process automation, content management, and customer engagement. It enables organizations to streamline operations, improve compliance, and deliver superior customer experiences through low-code automation and intelligent workflow management.

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Meltwater

Media intelligence and social listening platforms help organizations monitor online conversations, analyze brand sentiment, and measure media impact. It offers AI-powered insights to support PR, marketing, and communication strategies across news, social, and digital channels.

AWS Logo

AWS

The world’s leading cloud computing platform offering scalable infrastructure, storage, and application services. It provides solutions for data management, AI, analytics, and machine learning, helping businesses innovate faster, reduce costs, and enhance operational efficiency.

Sprinklr Logo

Sprinklr

Unified customer experience management platform that helps enterprises manage interactions across social media, digital, and customer service channels. It enables brands to deliver consistent, personalized experiences and gain actionable insights using AI-driven analytics and automation tools on Media Monitoring and Listening.

Genesys Logo

Genesys

Leading cloud-based contact center and customer experience platform that enables businesses to connect with customers through voice, chat, email, and social channels. It leverages AI and automation to improve engagement, streamline operations, and enhance customer satisfaction across every interaction.

[BLOGS]

Resources & Insights

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