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Trusted by
brands worldwide

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  DAMAC Logo ADCB Logo DUBAI HEALTH AUTHORITY Logo DAMAN Logo DELL Logo FUJAIRAH MUNICIPALITY Logo EMAR Logo HSBC Logo Stellantis Logo Sukoon Insurance Logo NIO AE Logo Adnic Logo Dubai Health Logo DGW Logo Purehealth Logo LIVA Logo

Meet your Trusted CX & IT Solutions Partner for the Middle East

With over two decades of excellence, Data Direct Group stands as a leading provider of CX and IT solutions. Leveraging our dual expertise and strategic regional presence, we offer efficient nearshore advantages and multilingual support. We deliver integrated solutions that drive digital transformation for our clients — covering everything from inbound and outbound contact center operations to digital marketing and IT-managed services.

Ultimately, Data Direct Group acts as a trusted BPO partner — empowering businesses by streamlining processes and enabling them to focus on their core competencies. With six operational sites across three countries, we are your nearshore partner of choice for the GCC.

[Our experience]

Trusted by thousands.
powered by results.

Our Experience

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Number of Years in Operation

Our Experience

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Number of Satisfied Clients

Our Experience
Our Experience
Mission Icon

Mission

To be the most trusted BPO partner for customer-centric solutions that simplify our clients’ business processes — enabling them to focus, unhindered, on their core competencies.

Vision Icon

Vision

To become a global leader in the BPO industry through digital transformation — offering a comprehensive range of services in data, information, knowledge processing, and outsourcing.

Brand Promise

Data Direct enables digital connections by bringing together people, ideas, and opportunities through the power of technology and a deep-rooted cultural obsession with customer centricity.

[Our Journey]

Memory Lane

2000

Modest Beginnings

Started off in a small office in Deira, Dubai, focusing on servicing the growing UAE market.

2015

Expanding Horizons. Diversifying Services

Data Direct Group expanded CXM services in the UAE and beyond.

• Launched CX operations in Oman with 200 members.

• Entered IT solutions for regional clients.

2018

Expanding Horizons. Diversifying Services

DDG expanded in the UAE, moving beyond Dubai to serve new industries.

• Entered BFSI, partnering with ADCB, ENBD, and CBD

• Opened a base in Fujairah for government support.

2020

EAll Hands-on Deck. Supporting UAE’s COVID Response

During quarantine, UAE’s COVID-19 response was notable. Data Direct Group supported healthcare by managing customer response lines and aiding in treatment and vaccination.

• Collaborated with Pure Health and Dubai Health Authority.

• Offered patient support and vaccine coordination in over ten languages.

2021

BFSI to the fore.

During quarantine, UAE’s COVID-19 response was notable. Data Direct Group supported healthcare by managing customer lines and vaccine coordination in multiple languages.

2022

Enabling the Q-Commerce boom and entering Bahrain.

Q-commerce and the delivery economy spurred DDG's growth.

• Launched in Bahrain.

• Partnered with Talabat.

2023

Growing presence in UAE Public Sector

Key government contracts enabled expansion in the UAE, with new facilities in more Emirates.

• Opened a 200+ seat operation in Abu Dhabi for Pure Health.

• Established operations in Ajman for clients like Ajman Digital.

2025

Consolidating Operations

Consolidated smaller operations under one roof in a new 40,000 sq. ft facility in Deira, Dubai.

[Our Magician]

Meet our Leadership

Rajiv Dalmia

Rajiv Dalmia

Founder & Chairman

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Aayushman Dalmia

Aayushman Dalmia

Director - Innovation & Growth

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Ahmed Al Afifi

Ahmed Al Afifi

GM - CX UAE

LinkedIn
Sujit Churi

Sujit Churi

GM - Operations

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Navvneet Puruhit

Navvneet Puruhit

GM - Finance

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Arvinder Gill

Arvinder Gill

GM - Banking

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Nonaa Sharrma

Nonaa Sharrma

Group Head - Human Resources

LinkedIn
Murali N

Murali N

AVP - Technology Solutions

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Rahul Raj

Rahul Raj

Head - IT & Infrastructure

LinkedIn

[trusted by Brands]

Infrastructure/Partners

Zoom Logo

Zoom

Zoom Contact Center is an integrated, cloud-based omnichannel solution combining video, voice, chat, and SMS interactions in one unified platform. Built on Zoom’s reliable communications infrastructure, it helps organizations enhance customer engagement, empower agents with intuitive tools, and deliver seamless, personalized experiences across all customer touchpoints.

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Snowflake

Cloud data platform that enables secure data storage, sharing, and analytics. It separates compute from storage, allowing scalable performance and cost efficiency. Businesses use Snowflake to unify data across multiple sources and gain real-time insights for decision-making.

Opentext Logo

Opentext

Leader in enterprise information management solutions, providing tools for content services, data management, and digital transformation. It helps businesses securely manage and analyze unstructured data, enhance collaboration, and improve regulatory compliance across their digital ecosystems.

Newgen Logo

Newgen

Digital transformation platform offering enterprise-grade solutions for process automation, content management, and customer engagement. It enables organizations to streamline operations, improve compliance, and deliver superior customer experiences through low-code automation and intelligent workflow management.

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Meltwater

Media intelligence and social listening platforms help organizations monitor online conversations, analyze brand sentiment, and measure media impact. It offers AI-powered insights to support PR, marketing, and communication strategies across news, social, and digital channels.

AWS Logo

AWS

The world’s leading cloud computing platform offering scalable infrastructure, storage, and application services. It provides solutions for data management, AI, analytics, and machine learning, helping businesses innovate faster, reduce costs, and enhance operational efficiency.

Sprinklr Logo

Sprinklr

Unified customer experience management platform that helps enterprises manage interactions across social media, digital, and customer service channels. It enables brands to deliver consistent, personalized experiences and gain actionable insights using AI-driven analytics and automation tools on Media Monitoring and Listening.

Genesys Logo

Genesys

Leading cloud-based contact center and customer experience platform that enables businesses to connect with customers through voice, chat, email, and social channels. It leverages AI and automation to improve engagement, streamline operations, and enhance customer satisfaction across every interaction.

Our Clients

DAMAC
ADCB
DUBAI HEALTH AUTHORITY
DAMAN
DELL
FUJAIRAH MUNICIPALITY
EMAR
HSBC
Stellantis
Sukoon Insurance
NIO AE
Adnic
Dubai Health
DGW
Purehealth
LIVA
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[EsG]

Environmental, social & governance

We are unwavering in our commitment to reducing our business impact on the environment. Our dedicated focus spans two key pillars: the Social Pillar and the Environment Pillar. By actively engaging in these areas, we strive to make a positive contribution to the world around us.

Environmental Pillar

Climate Action Our primary focus under the environmental pillar is climate action. We recognize the urgency of addressing climate change, and our commitment is unwavering. We believe collaboration is the fastest and most effective way to protect our planet. We aim to make a meaningful difference to our communities while fostering environmental awareness — after all, we are all stewards of our own environment.

Social Pillar

  • Promoting diversity and inclusion
  • Encouraging localization for community growth
  • Ensuring gender neutrality and equality

[FAQ]

Frequently Asked Questions

Everything you need to know about Data Direct Group's CX and BPO services across the GCC.
Can't find the answer? Reach out to our team directly.

Data Direct Group is a leading customer experience (CX), business process outsourcing (BPO), IT services, and AI solutions provider helping organisations improve customer engagement, operational efficiency, and business performance across the UAE and GCC.
Data Direct Group offers a comprehensive range of solutions, including CX consulting, CX outsourcing, contact center services, AI-powered customer support, conversational AI and voice bot solutions, digital marketing services, document management solutions, and IT managed services.
These services help organizations improve customer experiences, streamline operations, and accelerate digital transformation initiatives.
Data Direct Group has more than 20 years of experience delivering customer experience, outsourcing, technology, and business process solutions to organisations across the UAE, GCC, and wider Middle East region.
Yes, Data Direct Group provides AI-powered customer support solutions that help organizations automate customer interactions and improve service efficiency. These solutions include conversational AI, intelligent chatbots, voice bots, customer service automation, predictive analytics, and AI-enabled contact center technologies.
The benefit is faster response times, improved customer satisfaction, and more scalable customer support operations.
Data Direct Group combines deep regional expertise, multilingual support capabilities, advanced technologies, and industry-specific experience to deliver customised customer experience and business process solutions.
With a strong understanding of the UAE and GCC market requirements, the company helps organizations balance human expertise with digital innovation to improve customer engagement and operational performance.
Organizations choose Data Direct Group for its proven track record, regional expertise, customer-centric approach, and ability to deliver measurable business outcomes. With over 20 years of experience, the company helps businesses improve customer experience, streamline operations, leverage AI-powered solutions, and scale customer support across the UAE and GCC.
Yes. Data Direct Group provides multilingual customer support solutions to help organizations serve diverse customer bases across the UAE, GCC, and Middle East. Support can be delivered across voice, email, chat, social media, and digital channels, helping businesses improve customer engagement and service quality.

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