Data Direct Group | Healthcare

We Understand Your
Challenges in the
Healthcare

With a demography consisting of nationals, expatriates, and tourists from around the world, the ability to address their CX needs consistently and credibly is a significant challenge. The GCC is home to a unique demographic mix, raising key challenges in communication and governmental support:

Poor Customer Loyalty Challenges

Multicultural and Multilingual. People from more than 192 countries call the region home.

New entrants entering markets

With a high percentage of the population in flux, being able to communicate government policy, helplines becomes critical.

Evolving Purchase Journey

National data security laws require in-country operations. And this is exactly where Data Direct fits into your plans.

[Our experience]

What Sets
Data Direct Group Apart?

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Number of Years in Operation

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Number of Satisfied Clients

At Data Direct, we have partnered with public sector, semi-governmental, and regulatory bodies across the GCC. Our experienced team can partner with you to deliver exceptional customer service. What sets us apart from others is:

Multilingual, multilocational operations.

Integrated omnichannel deployments.

Nearshoring. We have our own service sites spread across Bahrain, Oman, Saudi Arabia, and UAE, with larger geographies having service hubs across multiple cities.

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What do we do?

Data Direct Group is the specialized partner for healthcare providers (hospitals, clinics), payers (insurance companies), and Life Sciences organizations across the GCC. We deliver secure, compliant, and compassionate patient experiences while managing the complex administrative, financial, and technical processes required by the industry.

Our solutions are designed to manage complexity, accelerate sales velocity, and turn every service interaction into an opportunity for brand advocacy.

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[Our offerings]

Our Solutions

Appointment Scheduling & Reminders

Centralized management of complex medical scheduling, rescheduling, and appointment reminders, significantly reducing No-Show Rates and optimizing physician time.

Patient Inquiry & Triage

Providing multilingual, empathetic patient support for general health questions, location information, and directing inquiries to the correct clinical or administrative department.

Telehealth and Digital Portal Support

Technical and operational support for your virtual care platforms, helping patients and providers connect seamlessly for telemedicine appointments.

Member Services (Payer Support)

Handling inquiries for health insurance companies, including questions about plan benefits, network coverage, claim status, and personalized annual enrollment guidance.

Insurance Eligibility and Verification

Automated and manual verification of patient insurance coverage and benefits prior to service delivery, minimizing claim rejections and unexpected out-of-pocket costs.

Medical Billing and Coding Support

Back-end processing that supports the complex task of accurately coding medical procedures and diagnoses (ICD/CPT/HCPCS codes) for insurance claim submission.

Claims Processing and Follow-up

Managing the intake, validation, and submission of insurance claims, along with meticulous follow-up on delayed payments, denial management, and appeals.

Patient Financial Services

Managing patient balances, processing co-pays, setting up payment plans, and providing transparent explanations of benefits (EOB) to minimize billing confusion.

Electronic Health Records (EHR) Support

Specialized support for medical transcription, data abstraction, and accurate data entry into EHR/EMR systems, ensuring that clinical records are clean, complete, and up-to-date.

Referral Management

End-to-end management of inbound and outbound patient referrals, coordinating communication between primary care physicians, specialists, and diagnostic centers.

IT Help Desk for Clinical Teams

Providing a dedicated technical support desk for physicians and nurses, quickly resolving issues related to clinical applications, workstations, and mobile devices.

Data Security and Privacy

All services are delivered with protocols designed to meet stringent data residency and patient privacy standards within the GCC.

Quality Assurance & Compliance Monitoring

Our QA framework includes specialized monitoring to ensure both accuracy and to measure the level of empathy and confidentiality delivered during patient interactions.

Compassionate AI Voice Agents and Digital Avatars

Deployment of empathetic AI voice agents and digital avatars to handle non-clinical patient inquiries (scheduling, billing, triage), ensuring a compassionate and compliant virtual front door.

Medical Data Structuring and Tagging

Specialized services for data tagging and structuring of medical documentation, clinical notes, and billing records to improve the performance of RCM and diagnostic support systems.

Data Lake Creation for Patient Insights

Building secure, compliant data lakes to unify patient records, appointment history, and insurance data, enabling predictive modeling for appointment no-shows and public health trend analysis.

[trusted by Brands]

Infrastructure/Partners

Zoom

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Snowflake

Cloud data platform that enables secure data storage, sharing, and analytics. It separates compute from storage, allowing scalable performance and cost efficiency. Businesses use Snowflake to unify data across multiple sources and gain real-time insights for decision-making.

Opentext

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Newgen

Digital transformation platform offering enterprise-grade solutions for process automation, content management, and customer engagement. It enables organizations to streamline operations, improve compliance, and deliver superior customer experiences through low-code automation and intelligent workflow management.

Meltwater

Media intelligence and social listening platforms help organizations monitor online conversations, analyze brand sentiment, and measure media impact. It offers AI-powered insights to support PR, marketing, and communication strategies across news, social, and digital channels.

AWS

The world’s leading cloud computing platform offering scalable infrastructure, storage, and application services. It provides solutions for data management, AI, analytics, and machine learning, helping businesses innovate faster, reduce costs, and enhance operational efficiency.

Sprinklr

Unified customer experience management platform that helps enterprises manage interactions across social media, digital, and customer service channels. It enables brands to deliver consistent, personalized experiences and gain actionable insights using AI-driven analytics and automation tools on Media Monitoring and Listening.

Genesys

Leading cloud-based contact center and customer experience platform that enables businesses to connect with customers through voice, chat, email, and social channels. It leverages AI and automation to improve engagement, streamline operations, and enhance customer satisfaction across every interaction.

Healthcare

Secure, Compassionate CX for Healthcare

We Understand Your Challenges in the Healthcare