For over 20 years, Data Direct Group has supported organizations across diverse sectors — BFSI, Telecom, FMCG, Automotive, IT, and Healthcare — in managing their customer experience functions throughout the Middle East. We’ve witnessed the evolution of customer success from simple telecalling to email, web, and social media interactions, evolving further with the rise of digital, e-commerce, and now Q-Commerce.
As consumer behavior has evolved, so have we — helping clients build integrated, omnichannel customer experience functions. Data Direct Group is among the earliest CX service providers in the Middle East capable of deploying multilingual agentic AI services on behalf of clients.
Multilingual capabilities built over decades handling customers across the GCC
Deep domain expertise in automotive, banking, healthcare, and government sectors
A solid technological backbone and best-in-class vendor partnerships
Data Direct Group specializes in integrating the best of human expertise with the power of Artificial Intelligence to build a truly next-generation customer experience. We help our clients transition from outdated, siloed channels to a unified, AI-driven digital ecosystem, ensuring superior service quality and reduced operational costs.
We design, build, and deploy intelligent automation solutions that handle volume, increase efficiency, and provide instant 24/7 support.
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