We are pioneers in the Customer Experience Management industry in the Middle East. Our strategic presence within the Gulf Cooperation Council (GCC) provides a distinct advantage. What sets us apart is our capaabilites in:
Data Direct Group has been a pioneer in Business Process Outsourcing and has experience managing outsourced customer experience functions in BFSI, Healthcare, Public Sector, Automotive, Telecom, eCommerce, and Technology.
Multilingual Fluency Native and fluent agents offer service in Arabic, English, French, Hindi, and regional dialects.
Data Security & Compliance,strict international security standards and local GCC regulations.
Rapid Scalability, quickly adjust capacity using our operational sites for seasonal peaks or unpredictable demand.
At Data Direct Group, we view CX Outsourcing not merely as cost reduction, but as a strategic partnership designed to accelerate your growth, enhance customer loyalty, and inject cutting-edge technology into your service delivery. We provide a full-spectrum Customer Experience Management (CXM) solution, acting as a seamless, high-performing extension of your brand.
We specialize in managing the entire customer interaction ecosystem, ensuring consistency and quality across all platforms 24/7.
Zoom Contact Center is an integrated, cloud-based omnichannel solution combining video, voice, chat, and SMS interactions in one unified platform. Built on Zoom’s reliable communications infrastructure, it helps organizations enhance customer engagement, empower agents with intuitive tools, and deliver seamless, personalized experiences across all customer touchpoints.
Cloud data platform that enables secure data storage, sharing, and analytics. It separates compute from storage, allowing scalable performance and cost efficiency. Businesses use Snowflake to unify data across multiple sources and gain real-time insights for decision-making.
Leader in enterprise information management solutions, providing tools for content services, data management, and digital transformation. It helps businesses securely manage and analyze unstructured data, enhance collaboration, and improve regulatory compliance across their digital ecosystems.
Digital transformation platform offering enterprise-grade solutions for process automation, content management, and customer engagement. It enables organizations to streamline operations, improve compliance, and deliver superior customer experiences through low-code automation and intelligent workflow management.
Media intelligence and social listening platforms help organizations monitor online conversations, analyze brand sentiment, and measure media impact. It offers AI-powered insights to support PR, marketing, and communication strategies across news, social, and digital channels.
The world’s leading cloud computing platform offering scalable infrastructure, storage, and application services. It provides solutions for data management, AI, analytics, and machine learning, helping businesses innovate faster, reduce costs, and enhance operational efficiency.
Unified customer experience management platform that helps enterprises manage interactions across social media, digital, and customer service channels. It enables brands to deliver consistent, personalized experiences and gain actionable insights using AI-driven analytics and automation tools on Media Monitoring and Listening.
Leading cloud-based contact center and customer experience platform that enables businesses to connect with customers through voice, chat, email, and social channels. It leverages AI and automation to improve engagement, streamline operations, and enhance customer satisfaction across every interaction.
