We have been in the customer experience business for decades. Having worked with some of the largest and most customer-centric brands in the GCC, we understand the nuances of customer success like no other. Our CX consulting solutions can boost your company.
Data Direct Group has been helping organizations across sectors — BFSI, Telecom, FMCG, Automotive, IT, and Healthcare — manage their customer experience function across the Middle East for more than 20 years. While the initial focus of your business was providing outsourced CX services, over time, many of our former clients have come back to us as they expanded services or built in-house customer success functions to help them set up, streamline, and provide periodic CX consulting solutions.
Data Direct Group's CX Consulting transforms customer experience into a proactive, revenue-driving ecosystem. We provide a blueprint for operational and technological change, using our expertise and consulting frameworks. Our data-driven methodology links strategies to measurable outcomes like increased NPS and reduced Cost-to-Serve.
Our consulting process applies a phased framework to diagnose experience gaps and deliver measurable results:
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