Data Direct Group

We Understand Your
Challenges in the
BSFI Sector

With a demography consisting of nationals, expatriates, and tourists from around the world, the ability to address their CX needs consistently and credibly is a significant challenge. The GCC is home to a unique demographic mix, raising key challenges in communication and governmental support:

Poor Customer Loyalty Challenges

Multicultural and Multilingual. People from more than 192 countries call the region home.

New entrants entering markets

With a high percentage of the population in flux, being able to communicate government policy, helplines becomes critical.

Evolving Purchase Journey

National data security laws require in-country operations. And this is exactly where Data Direct fits into your plans.

[Our experience]

What Sets
Data Direct Group Apart?

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Number of Years in Operation

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Number of Satisfied Clients

At Data Direct, we have partnered with public sector, semi-governmental, and regulatory bodies across the GCC. Our experienced team can partner with you to deliver exceptional customer service. What sets us apart from others is:

Multilingual, multilocational operations.

Integrated omnichannel deployments.

Nearshoring. We have our own service sites spread across Bahrain, Oman, Saudi Arabia, and UAE, with larger geographies having service hubs across multiple cities.

Book a Discovery Call

What do we do?

In the highly regulated and rapidly digitizing financial landscape of the Middle East, Data Direct Group provides secure, compliant, and transformative services for banks, FinTechs, and insurance firms. We empower you to enhance customer trust, accelerate digital adoption, and maintain unwavering regulatory adherence (KYC, AML, etc.) without compromising service speed.

Our solutions are designed to manage complexity, accelerate sales velocity, and turn every service interaction into an opportunity for brand advocacy.

Know More Grow your Business

[Our offerings]

Our Solutions

Direct Sales Outsourcing (DSA Model)

Dedicated teams handle the end-to-end sales cycle for retail banking products such as credit cards, personal loans, and new deposit accounts.

Telesales & Proactive Acquisition

Utilizing compliant outbound channels, our teams engage warm leads and qualified prospects to convert interest into finalized applications.

Lead-to-Application Management

We specialize in the meticulous process of managing the application pipeline, including initial screening, document collection, and data validation, to ensure a high quality of submission that minimizes processing time and risk for your underwriting team.

KYC (Know Your Customer) & Client Onboarding

We manage the end-to-end process of customer identification, multi-document verification, and digital data processing to ensure rapid, compliant, and secure customer onboarding.

AML (Anti-Money Laundering) Support

Our specialized teams provide crucial support for transaction monitoring, alert management, and reporting, ensuring adherence to financial crime regulations.

Fraud Detection and Prevention

Utilizing AI-driven behavioral analytics and real-time transaction monitoring, we flag suspicious account activities and conduct immediate proactive customer outreach, significantly reducing financial losses.

Loan Origination and Processing

We accelerate the entire lending cycle (mortgages, auto loans, personal financing) by handling application intake, document collection, data verification, and underwriting support.

Credit Card Services

Full lifecycle management including application processing, card activation, detailed statement analysis, and dispute resolution.

Collections and Receivables

Deploying professional, empathetic, and compliant collections strategies for early- and late-stage debt recovery, prioritizing customer retention and brand protection.

Secure Omnichannel Support

Providing 24/7 service via secure voice, authenticated chat, and email for account inquiries, technical support, and product education.

Digital Adoption Support

Assisting customers with the smooth adoption and use of mobile banking apps and online portals, driving down expensive branch traffic.

Compliance-First AI Agents

Deployment of AI voice agents and digital avatars specifically trained for financial use cases, ensuring every virtual interaction adheres to KYC/AML protocols and provides accurate, compliant disclosures.

Structured Data for Financial Audits

Specialized services for data tagging and structuring of financial records, transaction logs, and customer communications, making data audit-ready and improving the performance of fraud detection models.

Data Lake Creation for Risk Modeling

We build secure data lakes to unify disparate financial data sources, providing the foundation for advanced predictive risk modeling and customer segmentation.

[trusted by Brands]

Infrastructure/Partners

Zoom

Zoom Contact Center is an integrated, cloud-based omnichannel solution combining video, voice, chat, and SMS interactions in one unified platform. Built on Zoom’s reliable communications infrastructure, it helps organizations enhance customer engagement, empower agents with intuitive tools, and deliver seamless, personalized experiences across all customer touchpoints.

Snowflake

Cloud data platform that enables secure data storage, sharing, and analytics. It separates compute from storage, allowing scalable performance and cost efficiency. Businesses use Snowflake to unify data across multiple sources and gain real-time insights for decision-making.

Opentext

Leader in enterprise information management solutions, providing tools for content services, data management, and digital transformation. It helps businesses securely manage and analyze unstructured data, enhance collaboration, and improve regulatory compliance across their digital ecosystems.

Newgen

Digital transformation platform offering enterprise-grade solutions for process automation, content management, and customer engagement. It enables organizations to streamline operations, improve compliance, and deliver superior customer experiences through low-code automation and intelligent workflow management.

Meltwater

Media intelligence and social listening platforms help organizations monitor online conversations, analyze brand sentiment, and measure media impact. It offers AI-powered insights to support PR, marketing, and communication strategies across news, social, and digital channels.

AWS

The world’s leading cloud computing platform offering scalable infrastructure, storage, and application services. It provides solutions for data management, AI, analytics, and machine learning, helping businesses innovate faster, reduce costs, and enhance operational efficiency.

Sprinklr

Unified customer experience management platform that helps enterprises manage interactions across social media, digital, and customer service channels. It enables brands to deliver consistent, personalized experiences and gain actionable insights using AI-driven analytics and automation tools on Media Monitoring and Listening.

Genesys

Leading cloud-based contact center and customer experience platform that enables businesses to connect with customers through voice, chat, email, and social channels. It leverages AI and automation to improve engagement, streamline operations, and enhance customer satisfaction across every interaction.

BSFI

Secure, Compliant, and Digital Solutions for BSFI.

We Understand Your Challenges in the BSFI Sector

Poor Customer Loyalty Challenges

New entrants entering markets

Evolving Purchase Journey

[Our experience]

What Sets Data Direct Group Apart?

0

0

What do we do?

[Our offerings]

Our Solutions

Direct Sales Agency (DSA) & Revenue Generation

Direct Sales Outsourcing (DSA Model)

Telesales & Proactive Acquisition

Lead-to-Application Management

Regulatory Compliance and Risk Management Operations

KYC (Know Your Customer) & Client Onboarding

AML (Anti-Money Laundering) Support

Fraud Detection and Prevention

Digital Lending and Account Lifecycle Management

Loan Origination and Processing

Credit Card Services

Collections and Receivables

Customer Experience (CX) Modernization

Secure Omnichannel Support

Digital Adoption Support

AI, Data, and Digital Enablement

Compliance-First AI Agents

Structured Data for Financial Audits

Data Lake Creation for Risk Modeling

[trusted by Brands]

Infrastructure/Partners

Zoom

Snowflake

Opentext

Newgen

Meltwater

AWS

Sprinklr

Genesys

[BLOGS]

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We Understand Your
Challenges in the
BSFI Sector

What Sets
Data Direct Group Apart?