Data Direct Group

Meet your Trusted CX & IT Solutions Partner for the Middle East

With over two decades of excellence, Data Direct Group stands as a leading provider of CX and IT solutions. Leveraging our dual expertise and strategic regional presence, we offer efficient nearshore advantages and multilingual support. We deliver integrated solutions that drive digital transformation for our clients — covering everything from inbound and outbound contact center operations to digital marketing and IT-managed services.

timately, Data Direct Group acts as a trusted BPO partner — empowering businesses by streamlining processes and enabling them to focus on their core competencies. With six operational sites across three countries, we are your nearshore partner of choice for the GCC.

Mission

To be the most trusted BPO partner for customer-centric solutions that simplify our clients’ business processes — enabling them to focus, unhindered, on their core competencies.

Vision

To become a global leader in the BPO industry through digital transformation — offering a comprehensive range of services in data, information, knowledge processing, and outsourcing.

Brand Promise

Data Direct enables digital connections by bringing together people, ideas, and opportunities through the power of technology and a deep-rooted cultural obsession with customer centricity.

[Our Journey]

Memory Lane

2000

Modest Beginnings

Started off in a small office in Deira, Dubai, focusing on servicing the growing UAE market.

2015

Expanding Horizons. Diversifying Services

Data Direct Group expanded CXM services in the UAE and beyond.

• Launched CX operations in Oman with 200 members.

• Entered IT solutions for regional clients.

2018

Expanding Horizons. Diversifying Services

DDG expanded in the UAE, moving beyond Dubai to serve new industries.

• Entered BFSI, partnering with ADCB, ENBD, and CBD

• Opened a base in Fujairah for government support.

2020

EAll Hands-on Deck. Supporting UAE’s COVID Response

During quarantine, UAE’s COVID-19 response was notable. Data Direct Group supported healthcare by managing customer response lines and aiding in treatment and vaccination.

• Collaborated with Pure Health and Dubai Health Authority.

• Offered patient support and vaccine coordination in over ten languages.

2021

BFSI to the fore.

During quarantine, UAE’s COVID-19 response was notable. Data Direct Group supported healthcare by managing customer lines and vaccine coordination in multiple languages.

2022

Enabling the Q-Commerce boom and entering Bahrain.

Q-commerce and the delivery economy spurred DDG's growth.

• Launched in Bahrain.

• Partnered with Talabat.

2023

Growing presence in UAE Public Sector

Key government contracts enabled expansion in the UAE, with new facilities in more Emirates.

• Opened a 200+ seat operation in Abu Dhabi for Pure Health.

• Established operations in Ajman for clients like Ajman Digital.

2025

Consolidating Operations

Consolidated smaller operations under one roof in a new 40,000 sq. ft facility in Deira, Dubai.

[Our Magician]

Meet our Leadership

Rajiv Dalmia

Founder & Chairman

Aayushman Dalmia

Director - Innovation & Growth

Ahmed Al Afifi

GM - CX UAE

Sujit Churi

GM - Operations

Navvneet Puruhit

GM - Finance

Arvinder Gill

GM - Banking

Nonaa Sharrma

Group Head - Human Resources

Murali N

AVP - Technology Solutions

Rahul Raj

Head - IT & Infrastructure

[trusted by Brands]

Infrastructure/Partners

Zoom

Zoom Contact Center is an integrated, cloud-based omnichannel solution combining video, voice, chat, and SMS interactions in one unified platform. Built on Zoom’s reliable communications infrastructure, it helps organizations enhance customer engagement, empower agents with intuitive tools, and deliver seamless, personalized experiences across all customer touchpoints.

Snowflake

Cloud data platform that enables secure data storage, sharing, and analytics. It separates compute from storage, allowing scalable performance and cost efficiency. Businesses use Snowflake to unify data across multiple sources and gain real-time insights for decision-making.

Opentext

Leader in enterprise information management solutions, providing tools for content services, data management, and digital transformation. It helps businesses securely manage and analyze unstructured data, enhance collaboration, and improve regulatory compliance across their digital ecosystems.

Newgen

Digital transformation platform offering enterprise-grade solutions for process automation, content management, and customer engagement. It enables organizations to streamline operations, improve compliance, and deliver superior customer experiences through low-code automation and intelligent workflow management.

Meltwater

Media intelligence and social listening platforms help organizations monitor online conversations, analyze brand sentiment, and measure media impact. It offers AI-powered insights to support PR, marketing, and communication strategies across news, social, and digital channels.

AWS

The world’s leading cloud computing platform offering scalable infrastructure, storage, and application services. It provides solutions for data management, AI, analytics, and machine learning, helping businesses innovate faster, reduce costs, and enhance operational efficiency.

Sprinklr

Unified customer experience management platform that helps enterprises manage interactions across social media, digital, and customer service channels. It enables brands to deliver consistent, personalized experiences and gain actionable insights using AI-driven analytics and automation tools on Media Monitoring and Listening.

Genesys

Leading cloud-based contact center and customer experience platform that enables businesses to connect with customers through voice, chat, email, and social channels. It leverages AI and automation to improve engagement, streamline operations, and enhance customer satisfaction across every interaction.

Our Clients

[EsG]

Environmental, social & governance

We are unwavering in our commitment to reducing our business impact on the environment. Our dedicated focus spans two key pillars: the Social Pillar and the Environment Pillar. By actively engaging in these areas, we strive to make a positive contribution to the world around us.

Environmental Pillar

Climate Action Our primary focus under the environmental pillar is climate action. We recognize the urgency of addressing climate change, and our commitment is unwavering. We believe collaboration is the fastest and most effective way to protect our planet. We aim to make a meaningful difference to our communities while fostering environmental awareness — after all, we are all stewards of our own environment.

Social Pillar

Promoting diversity and inclusion
Encouraging localization for community growth
Ensuring gender neutrality and equality

Unleash your ideas. let us
do the heavy lifting.

Book a Discovery Call

We Deliver Excellence in Customer Engagement

Trusted by brands worldwide

Meet your Trusted CX & IT Solutions Partner for the Middle East

[Our experience]

Trusted by thousands. powered by results.

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Mission

Vision

Brand Promise

[Our Journey]

Memory Lane

2000

Modest Beginnings

2015

Expanding Horizons. Diversifying Services

2018

Expanding Horizons. Diversifying Services

2020

EAll Hands-on Deck. Supporting UAE’s COVID Response

2021

BFSI to the fore.

2022

Enabling the Q-Commerce boom and entering Bahrain.

2023

Growing presence in UAE Public Sector

2025

Consolidating Operations

[Our Magician]

Meet our Leadership

Rajiv Dalmia

Aayushman Dalmia

Ahmed Al Afifi

Sujit Churi

Navvneet Puruhit

Arvinder Gill

Nonaa Sharrma

Murali N

Rahul Raj

[trusted by Brands]

Infrastructure/Partners

Zoom

Snowflake

Opentext

Newgen

Meltwater

AWS

Sprinklr

Genesys

Our Clients

[EsG]

Environmental, social & governance

Environmental Pillar

Social Pillar

Unleash your ideas. let us do the heavy lifting.

We Deliver Excellence in
Customer Engagement

Trusted by
brands worldwide

Trusted by thousands.
powered by results.

Unleash your ideas. let us
do the heavy lifting.